what you need to know:
- Safaricom in trouble over data privacy in SIM re-registration process.
Section 3.2.1 allows Safaricom to collect and store information, including credit/debit card information, bank account number information, swift codes, or other banking information.
The High Court allowed Safaricom’s customers to participate in a class-action lawsuit demanding that Safaricom remove the clause.
In a class action, several people sue on behalf of a much larger group, and if successful, all dissatisfied consumers are compensated.
Lawyers believe that Safaricom’s dominance of Kenya’s mobile phone market has forced customers to accept the provision, arguing that consumers have no say in opposing SIM card registration rules.